Returns & Exchanges
At TrailRax, we stand by the quality of our adventure gear and offer a 30-day return window for products in original, unused condition. If your equipment doesn't meet your trail requirements, we are committed to making it right through a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all hardware, components, and instruction manuals are included to avoid restocking fees.
Affix Shipping Label
Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your return shipment.
Receive Refund or Exchange
Once our warehouse inspects the returned gear, we will process your refund to the original payment method or ship your replacement items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing